Best Practices For Upselling

By | Contractors | No Comments

When it comes to construction, one of the best ways to increase profits is to upsell customers. Whether it is for better products, better warranties, or just more peace of mind for them, it is good for you when your employees can get customers to make improvements and upgrades beyond the original scope of work.

Upselling, however, isn’t always easy. Whether your salesmen are new and timid or homeowners are a tough sell, it can take a lot of convincing to get a commitment to a better product, service, warranty, etc. There are a few things that you, as a leader in your company, can do to make your team more effective in their upselling efforts.

Take The Time To Train)

Some guys are just good at selling, and upselling, they can get contracts signed and warranty upgrades agreed to without hardly any work at all on their end, but some guys just aren’t; they struggle to create a good relationship with the homeowner and to get contracts signed, much less get product upgrades in the mix.

Taking the time to train all your guys on good tactics for upselling can hugely benefit your company. Helping them to have rebuttals for denials, tools to explain the value added, and tactics to open the upgrading conversation will make them more effective at upselling, but also at selling in general. Have them practice on each other, role play the scenario so that they can get used to fending off excuses and working the benefits into the conversation; the more they practice on each other, the easier it will come when they try with real homeowners. It also gives the salesmen an opportunity to help one another out. That great salesman can show your new guys how he goes about selling, convincing, and getting the deal done. The new or timid salesmen can ask questions, and clarify things they are unsure of. Getting all of your guys together in one room gives them the opportunity to teach each other and collaborate amongst themselves the best ways to upsell homeowners.

Use Your Resources)

Part of being able to upsell is to know what it is you are persuading the homeowner to add to their project. Whether it is a product like an impact resistant shingle or anti-wear paint, or a better warranty for using only one company’s products, your guys need to know everything about it so that they can ensure the homeowner that it is the right thing for them do to.

This is where having good, strong relationships with manufacturer reps is essential. The manufacturer representatives are a wealth of knowledge, and it is their job to get your company to use more of their products. Many reps will be more than happy to sit down with you and your salesmen to go in depth into how certain products work, how they are better than others, and even ways to sell them to the homeowners. Similar to the training, working with the reps gives your guys the opportunity to ask questions, see demos, and become experts on the products and services they sell. Being able to understand exactly what they are selling and how it will be a benefit to the homeowner will make you salesmen exponentially better at gaining the homeowner’s trust, and convincing them to upgrade their project.

Why It’s Important To Unplug From Work

By | Health and Wellness | No Comments

How frequently have you included that you will “still have your phone on you” in your out-of-office message? Or checked emails when you get home from a Saturday night out with friends? When was the last time you actually unplugged from work entirely?

Phones, tablets, and mobile technologies have made work easier in a lot of ways; you can work from home rather than the office, get calls when you’re away from your desk, and make sure you don’t forget about that Saturday at 8AM phone meeting your boss scheduled you for. But all the technology has also made it a lot harder to unplug from work and walk away every once in a while.

Taking the time to truly unplug from work is becoming more and more important as people’s lives continue to get busier and more stressful. Being constantly connected means work is happening when you are at dinner with your friends, watching a movie with your family, and at 2AM when you get up to respond to a note you received earlier that day. It makes work the most present thing in your life, which can wear you down really fast. Even if you greatly enjoy your work, when it consumes most of your time you start to miss out on other things you enjoy, and sometimes, you stop liking your work as much as well.

Unplugging, and we mean really unplugging, can help you get back to enjoying work and enjoying your life. Whether that means turning off your notifications on Friday at 5 and having your weekend to yourself, or going all the way out-of-office with no emails and no phone calls that can be received. Taking the time away isn’t going to end your career or set you years behind, but it will make you more motivated when you return; when you haven’t spent all weekend thinking about problems you need to solve on Monday, the problems are easier to solve because you are approaching them with fresh eyes.

Disconnecting lets you get back to being just you, and giving work you a break; take advantage of that. Let yourself do what you love when you have the time off, so that you can you enjoy your work when you are doing that.

Managing Your Expectations: What You Can Do In A Day

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We’ve said it before and we’ll say it again, home restoration and insurance claims are time-consuming. The work seems almost never ending most of the time, and it can get complicated and stressful trying to get everything done.

More often than not, we stretch ourselves too thin; we plan too many tasks for each day and end up overwhelmed and frustrated. When there are so many things that need to get done, it is easy to look at it and think “Yeah, I can do that all today,” but in reality we have a tendency to overestimate our abilities and overestimate what we can actually accomplish in a day.

What you can do in a day is very dependent on you, how you do your work, and what tasks you have to complete; be it running around to inspections and appointments with homeowners or spending the day in the office cranking out estimates and invoices, you know how much you can get done. Most people like to think that they can get more done than they really can. They don’t account for traffic, computer updates, client phone calls, and whatever else takes you away from your to-do list.

Learning how to factor in all those problems and potential set-backs into your day is how you start to truly manage your expectations, and realize what you can accomplish in one day. If your day is filled with appointments, you allocate the hour for each appointment, but you also allocate drive time, or if you know a customer is difficult you allocate additional time for their inspection. Planning for the likely hindrances means that you are more likely to accomplish all tasks you set for the day, and you may still have time for additional things.

When you set too many things to be completed in one day, you feel like you didn’t accomplish anything at the end of the day; if the list is only half checked off, it looks like a failure and that is what people tend to dwell on. Even though you accomplished a lot and did what needed to be done, if you over-booked yourself, it seems like you didn’t accomplish enough and you add more stress to yourself. Setting a reasonable number of tasks for each day makes it easier to check all of them off, and feel like you did accomplish everything you set out to do, which will reduce some of the stress and make your workload feel more manageable.

It can be hard to switch to a system where you are appearing to do less in a day, so setting routines for managing your time can make it feel right. Try sitting down either the night before or first thing in the morning, and writing down the tasks that need to get done that day. If there seem like a lot, see what can be pushed, if it seems like not enough finish them first and if you have more time, do more then. This can also be done for the week if your schedule and tasks are not likely to change. Sit down and plan out each day; be realistic in what you know can be accomplished, and don’t stray from your plan as the week plays out. If things come up add them, or push them to a later date; you manage these tasks, so doing them in the most efficient way for you is going to make your life a lot less stressful and, hopefully, seem a lot less complicated.

Three Ways To Combat Storm Chasers And Win Jobs In Your Area

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For contractors who specialize in any sort of storm damage, it is a good day when a storm hits your area. It’s time for you and your team to go out and do what you do best, repair people’s properties.

Less than ideal when a storm hits however, are the storm chasers that come racing into town; ready to take your business and do repairs far below the standard of what you and your team can offer. Thankfully there are a few different ways to combat the storm chasers and get the jobs your company needs.

1) Direct Marketing

Getting your name, services, and reputation out to potential customers is one of the best ways to ensure that your company gets jobs, and one of the best ways to do that is by using direct marketing methods. Direct marketing methods are things like sending mailers to houses and knocking on doors; things that allow you to directly show potential clients what you and your company can do.

Mailers can be sent directly to affected areas and are designed to showcase your company. It gets your logo out so people recognize it, and it allows you to inform them about your services, your goals, and, most importantly, your local proximity to them. Because people today are so well-informed, most know that it is better to pick a local contractor than someone who swoops in and out, and mailers are a great way to let them know that you and your company are local.

Knocking doors, tedious as it can be, is another great way to directly market to potential customers. It gives you the opportunity to explain what your company does well, how it can help them, and potentially even get a look at the damage right then and there, and gives the property owner the chance to ask questions and raise any concerns. Knocking doors also gets your logo our in the community again, be in on your shirts, your hats, or your trucks, people will see it and it may encourage them to take the time to look into your business for their own repair.

2) Referrals and References

Referrals and references are an excellent way to get work in general, but are even more effective when it comes to getting work that storm chasers try and take. Many people want a contractor that they can trust, and tend to turn to other people to find it; people are likely to trust the opinions of the friends, family, and trusted associates within the industry.

If you can, find previous clients that will consent to be a part of a reference list for your company. This list can be used as a tool to help get potential customers to sign a contract with your company. Give the list to property owner’s who’s doors you may knock and who’s properties you may inspect; hearing that it was good to work with your company from other people may give potential customers the push they need to sign up with your company.

Creating relationships with realtors, insurance agents/brokers, and other contractors can also be a great way to keep business flowing to you. When a storm hits, people may call their insurance company first, or if the property is being bought or sold they may call their realtor. Having relationships with those insurance agents and realtors means that they can refer those clients to your company, making it easier for you to get your foot in the door to help them.

3) Reviews

Similar to references and referrals, having good reviews is a good way to get business in general, but also to combat storm chasers. People get a lot of information from the internet, so whether they are searching Google, Yelp, Angie’s List, or Facebook, it is important to have good reviews of your company on all sites that people use to find you. Good reviews make it more likely that people will call you, even if they still aren’t sure about hiring you; which gives you the opportunity to explain to them how you can help, and why they should choose you.

Preventing Problems: How Scoperite Can Help

By | Contractors, Public Adjusters | No Comments

When it comes to dealing with properties, owners, and insurance claims there is a lot of paperwork, a lot to do, and lot of ways things can go wrong. Sometimes there are big problems like the wrong materials getting ordered and crews not showing up, but sometimes there are small, avoidable problems that can cause just as big of a headache.

Has a copy of a contract ever disappeared in the pile on your desk? Did part of the scope get lost between your notes and the estimate? Have you accidentally scheduled two projects to build on the same day? Issues like these can cause big problems but can also be easily avoided. Keep reading to see how Scoperite can help you prevent small problems for your company!

1) Auto-Save

Have you ever spent an hour working on a claim, creating documents, sending emails, adding notes to files, only to have your computer crash or your drive be full? It’s not a good feeling. To see that you have to start over and spend even more time on something that was technically done is enough to make anyone crazy.

With all the technology open to us today, an autosave feature is something that we take for granted, but can prevent a lot of headaches. Within prospects and claims pages, Scoperite autosaves files, photos, and messages that have been uploaded and sent, so even if your computer crashes, anything that has been fully uploaded will still be there. Say you take the time to upload and all the photos from a recent inspection that day and start to work on labeling them, but get called away from your computer before you finish. As long as the uploads were complete, the photos will autosave within the claim and will be there waiting for you to finish labeling them when you have the time.

2) Required Documents

Contracts, carrier estimates, scope notes, invoices and more are all necessary for a successful claim, but when you have several different claims to manage and keep track of at once things can get lost in the shuffle. When creating a claim in Scoperite, users are required to upload certain documents, like contracts and scope notes, in order to actually create the claim.

This means that those important documents will be in the claim from the very start, and, on the off chance that the paper copies disappear, there will be record of them. Requiring certain documents to be uploaded immediately helps users to keep all important paperwork organized, and lessen the chance of it getting lost.

3) Production Tracking and Calendar

Scheduling out multiple jobs can get complicated, especially when more than one type of work is being done at each job. It can be easy to forget to forget to mark a build on the calendar, and then forget it is happening, or double book a crew for that job or another job for that day.

Scoperite’s production tracking and production calendar make it easy to avoid scheduling mistakes. Production tracking is a part of every claim page and lets users add trades for that claim and mark whether they are scheduled for production, the date of production, and the status of production (awaiting, complete, etc.). This makes it easy to see where each job is at in regards to production and to avoid any delays or mix-ups.

Once a trade is scheduled for a job in the production tracking section, it also appears on the production calendar within Scoperite. The calendar contains all the scheduling for all trades for all claims. Whenever something is scheduled it appears on the calendar with a label containing the claim number and the work being done, making it easy to see what is scheduled when and to make sure that no crews are double booked and no part of any job forgotten.

4) Document Uniformity

While it might seem like a lesser issue, documents that look different can cause a lot of confusion for customers, and for you and your employees. When each document has a different header, layout, font, whatever it may be, it can be hard for homeowners and employees alike to know which documents they have, which ones they still need, and to keep the claim running efficiently without wasting a lot of time on paperwork.

With Scoperite, companies can create documents from within the system itself. The documents can be whatever you need, and because they all come from the same place, are similar in layout, which makes them easier to read and understand for both homeowners and employees. Documents created include invoices and estimates, and each template can be specified to you and your company. Having all the documents come from one source makes it easy to keep everything uniform, which makes like easier and might just help your branding.

5) Cloud Storage

Whether you use paper and files or computer drives, it is easy to fill-up the space and start piling things wherever they will go. Unfortunately, piling leads to losing and losing leads to more time you have to spend on things you’ve already done. Finding space to properly store everything can get tough because limits on physical space and the cost of purchasing additional drives for storage space on the computers.

Scoperite enables you to store all the files for current and past claims without running out of space and losing paperwork. Scoperite is cloud based, so there is significantly more storage space for all your files, helping ensure that you have all the documents you need, all the time.

Sick of Sitting? Check Out The Benefits of Using A Standing Desk

By | Health and Wellness | No Comments

At Scoperite, we value a healthy lifestyle, both at work and outside of work. For many people sitting at a desk all day makes feeling good at work a little harder, which is why we partnered with our friends at Attollo Desk to bring you the benefits of using a standing desk for parts of your day!

Attollo Desk was created to allow people to move more throughout their day and look great in your office! Attollo Desk isn’t too large or too clunky or too big of an eyesore like some other standing desks can be. Keep reading to see some of the benefits that the makers of Attollo Desk have found from using a standing desk!

1) Reduces Neck and Back Pain

Standing, instead of sitting crouched over the computer, can immediately reduce neck and back pain.

2) Lowers Risk of Cancer

More movement throughout your day can boost anti-oxidents that combat cancer causing agents.

3) Lowers Risk of Heart Disease

Extended periods of sitting can increase your risk of heart disease to 147%

4) Increases Energy

Standing enables blood flow and sends oxygen to your muscles, giving you more energy and negating the need for that afternoon cup of coffee!

5) Increases Productivity

Studies have found that standing desk users are 54% more productive on a daily basis.

6) Can Make You Smarter

Prolonged periods of sitting reduces the thickness of the part of the brain that is critical for learning and memory.

7) Prevents Weight Gain

Excessive sitting is linked to excessive weight gain, because sitting inhibits an enzyme.

Why You Should Take The Time To Do CRM Demos

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Picking a CRM system for your company is big choice. This system is going to change how your company operates and does business, from tracking leads to filing final invoices it is going to be relevant.

We have already talked about the process of how to choose the right CRM for your business (check that out here!), but today we are going to go in depth on the value of doing demos and free trials before you pick out a CRM.

It can be easy to pick a CRM based on the industry you are in and what your competitors use; and there is nothing wrong with using a CRM designed for your industry! But there, typically, are more than one CRM option for you to choose from, and that is where you need to take the time to try out the different options.

Most CRMs give a description of overall functions and the best features and, usually, they are detailed. It can be easy to see the list of features and think, “Yeah, I need those specific ones” and feel like you have a grasp on what you are going to be getting. However, features and functions can vary widely from system to system, even if they are labeled as the same thing. Sales tracking and customer/claim/project information can look vastly different and have different functions depending on the CRM; which is why it is essential to take the time to do demos and free trials.

When you take the time to demo a system, you get to actually see, fiddle with, and understand the interface and all of its features, and decide if it is actually what you are looking for. From the pictures and short videos posted on CRM websites, it can be hard to see the layout of the system; you don’t get a good feel for the landing pages, the navigation, or the ease of use. By doing a demo you have the opportunity to click through every page, test out features, see how easy it is to navigate, and decide if the learning curve will work for your company. CRMs may seem simple and easy to navigate based the photos and marketing material on the website, but the only way to know for sure is by trying it out yourself.

Demos and trials also give you the opportunity to see the features first hand and take note of if they are actually what you are looking for or not. CRMs tout all different kinds of features from tracking, to storage, to calendars, and on and on the list goes, but most of the time you only need a few specific features to work in a certain kind of way. If a CRM says it has a calendar that can mean a lot of different things; it could be a general calendar that can’t be edited, it could be a calendar for each user that doesn’t integrate with others, it could be for production tracking, or it could be your email calendar imported into the software itself. Depending on what your company needs, that calendar could be a waste of a feature, and more or less a waste of your money. Being able to actually mess around with and see the functionality of certain features is invaluable when picking out a system; it allows you to ensure that you pick a system with the features that are going to be the most effective and most useful for your company and your employees.

Though it may seem tedious and time-consuming, taking the time to test out a CRM before you purchase it helps you to pick the exact right system for your company, saving you time, money, and more stress down the road.

Four Good Partners For Every Contractor To Have

By | Contractors | No Comments

Construction is not a one man show by any means. It takes a lot of people to build, repair, and restore houses and other properties. Each project typically involves multiple people from within your company, but couldn’t be completed without the help of people outside your company as well; these partners may include subcontractors, insurance adjusters, homeowners, lawyers, and many more who help get every job done.

Picking who your company partners with can be complicated, and sometimes involves a lot of trial and error, but once you find the right partners it can do wonders for the success of your business. While every company and contractor are different, there are a few specific partnerships that every contractor should have to make your business the best it can be.

1) Good Subcontractors

Having good subcontractors is essential to ensuring that clients have positive associations with your brand; you and your team can be awesome, but if you send bad subcontractors to a job, that is what the client will remember.

When picking who you work with, take the time to see how they run their business, how they deal with other contractors, and how they deal with clients. You want to pick subcontractors whose businesses have similar goals and values to yours, for example if customer service is something your company prides itself on, you want to find subcontractors who also pride themselves on having excellent customer service.

Finding subcontractors who do business like you do will make the building or repair process more seamless for clients, and easier for you. The customers will experience the same level of service that your company provides no matter who is working, and you won’t have to worry because you know that your subcontractors are reliable and effective.

2) Manufacturer and Supplier Reps

While they can sometimes be a little more sales-oriented than is ideal, manufacturer and supplier representatives are great partners to have.

Manufacturer reps can keep you up-to-date on their newest products, help you enroll in preferred contractor and rewards programs, and be a great resource if you ever have questions or problems about their products. Many manufacture reps take the time to present products to you and your employees; this includes new products, installation techniques, and details on warranties. All the resources they provide allow you to offer your customers the best products, warranties, and peace of mind for their project.

Supplier reps can help keep your projects flowing smoothly and keep your costs low. Having good relationships with supplier reps means that you can get your orders processed or changed without a lot of hassle, get notified when hard to find products come in, and ensure that your supplies will be there for every job. All this enables you to keep projects flowing without issue and be able to plan well ahead for special order or delayed items.

3) Inspectors

While you can’t necessarily “partner” with the inspectors, having an amicable working relationship with them can make your life a lot easier. If you do a lot of similar projects, you will most likely see the same inspectors a few times, so knowing their process, how they work, and what they need from you can make inspections a breeze.

Once you have had the same inspector a time or two, and you know each other to an extent, it is easier to communicate with them; if you’re late or the ladder broke or whatever else you can coordinate with them to see if things can be shifted rather than just having to completely reschedule right-away.

4) Realtors, Property Managers, Insurance Brokers/Agents, etc.

Creating partnerships with realtors, property managers, insurance agents and brokers, and any other people who deal with homeowners or building owners can help your business grow exponentially. These types of partners can help you grow via referrals from their customers, connections to other potential partners (other contractors, other realtors, etc.), and even doing work for that person or their firm.

These types of partnerships can also lead to the opportunity to attend leads groups and networking events that allows you to branch out further, and find other good partners that you can work with. The more people you can meet and explain your business to, the more likely someone is going to remember and refer you which can make a huge difference in how your company gets business and how much business it is doing.

How Using A CRM Can Make You Stand Out In Your Industry

By | Contractors, Public Adjusters | No Comments

In many industries, most of the businesses are the same more or less; they offer similar products or services, try and build the same aspects of their respective brands, and target the same groups of people. All of these similarities can make it hard to differentiate your business, and encourage customers to pick you.

Despite all the similarities, businesses do still find ways to differentiate themselves in how they market their products, how they treat their customers, who they hire, etc. Oftentimes, though, businesses overlook internal changes that can help differentiate themselves. One such way is by using a CRM; while using a CRM doesn’t make you stand out in a flashy, fun for everyone to see way, it can make you stand out in more subtle, and more useful, ways.

Using A CRM Makes You More Organized and Efficient

Most CRM systems allow users to scan and file paperwork, organize customer information, organize project information, schedule projects, and be able to see what is happening with all customers and projects quickly and easily. When all information is easily accessible and readily available, it allows you to be more organized, knowing where documents are, what deadlines are when, and which customers need more guidance. Being more organized makes you more efficient in all aspects of your business from communicating with customers to getting projects completed, which makes you stand out over other companies who may take longer or be difficult to get information from.

Using A CRM Allows You To Improve Customer Service

Customer service is an essential part of any industry; people want to be heard and feel taken care of when they do business with you. Using a CRM makes managing your customers, and their concerns, a much simpler process. Due to the fact that most CRMs allow you to store and organize customer information in easy to locate files within the system, helping customers solve problems and work through your sales pipeline is simple. If a customer calls with a problem, you can help them immediately without having to search for their information and take additional time to track down others who have worked with them. The system can also be helpful in managing customer relations after the customers have finished their business with you; when all the information is right in front of you, it is easy to remember to pick up the phone and see how they like they’re new product or if there are any problems with the repairs you made. Customers will remember that you took the time to follow-up, and will be more likely to return to you in the future and refer people to your business.

Using A CRM Gives You More Time To Do Your Job

Do you ever feel like you are so wrapped up in the menial, administrative side of your job that you don’t get to the big part, the part that you like? It could be selling, building, creating, fixing, reassuring, whatever part of your job that is your job, the reason you are where you are. Using a CRM makes it easier to handle the administrative parts of any job; be it organizing files, searching through customer information, or creating documents using a CRM can make all of that feel like the fraction of your job that it is supposed. And turning that fraction back down into a fraction, lets you do the part of your job that you like, that you are good at, that will make you stand out because you are happy while you do it. Your competitors may still be bogged down in small tasks, that make them busy and grumpy, but you, with your CRM, have the little stuff taken care of, and get to build your business with a smile on your face.

Five Ways To Deal With Difficult Homeowners

By | Contractors, Public Adjusters | No Comments

Even though homeowners are the main source of business for many contractors, they can be difficult to deal with sometimes. It is almost never intentional either, people just care about their houses and want to see them in the best shape possible, but that doesn’t make them any easier to deal with.

There are a few different kinds of difficult homeowners: the arrogant ones, who think they can do your job better than you (disclaimer, they can’t), the clueless ones who don’t know anything about insurance claims or repairs, and question every move you make, and the ones who would prefer to just take the insurance money and not do any repairs at all to name a few. Regardless of which type of homeowner you are dealing with, it’s easy to get frustrated and want to just let the claim go, which is why we compiled a list of our top five ways to deal with difficult homeowners so that you don’t have to lose business over them.

1) Make The Homeowner Feel Heard

Whether it is because they think they know better, or they don’t know anything at all, homeowners will voice their opinions, thoughts, and questions to you. And while it can be easy to mindlessly listen and dismiss them because you know what is best for their property, it can make your life a lot easier to actively listen and respond to them.

People like to feel heard, even when they are trying to tell you how to do your job, and it will be easier for you in the long run to listen carefully to their suggestions and be able to counter them with what you know needs to be done. The same goes for homeowners who don’t know anything about the repairs that need to be done; answering each and every question they have with careful consideration will make them feel more at ease and make them less likely to continue to question decisions and delay the projects progress.

2) Try Not To Let Your Frustration Show

In times of high business when you spend your days running from house to house, going to the house with the difficult homeowners can be downright unpleasant for you. You know that they are prepared with a battery of information that you don’t need, that is going to delay you with while you try and do your other work. It can be really easy to get frustrated with these homeowners, and want to cut them off, tell them that you have it under control, and go about your business, but that is just going to make them more difficult to deal with.

Even if you want to scream, pack it in, and listen, respond, and keep a nice face and tone of voice. Letting them see how frustrated you are, will just make them even more difficult, and more likely to leave you a poor review or spread bad word-of-mouth about you and your company. If you know a homeowner that is going to want to talk and talk to you, when you arrive at the house, say you are going to do whatever it is you need to do first, and then talk to them after. Dealing with your inspection, measurements, or whatever else gives you a minute to breathe and prepare yourself to contain any frustration that may be present when you do go and talk to the homeowner.

3) Put Everything In Writing

Whether it is the way too involved homeowner, or the I just want the insurance money homeowner, they are going to find ways to try and rework things. They might try and change document wording, project scope, colors, timelines, the list can go on and on, and if you aren’t careful, it may never stop.

One easy way to combat these types of homeowners, is to put everything in writing, and we mean EVERYTHING. Obviously certain documents like contracts and estimates are no brainers, but don’t forget about paint colors, shingle types, window treatments, etc. If you are writing that down as those conversations are happening, it is a lot harder for the customer to dispute something they said down the road when they change their mind. Having everything in writing is also helpful in the highly unfortunate circumstance that a difficult homeowner turns into a claim that involves lawyers; if you have everything written down and dated, it will make it harder for the homeowner to make you the problem.

4) Communicate More Than Seems Necessary

Often times, difficult homeowners just want reassurance that you are giving your full attention to their project. They tend to undervalue the fact that you are running a business that has more than one client at a time, and expect you to be fully immersed in their project all the time.

One easy way to combat this is to over-communicate with them. Let them know when materials have been ordered, or when estimates are taking extra time, call and let them know that the window guy is coming even though the window guy called already. Taking the extra few minutes to call and communicate small updates with them, will placate them and leave them feeling like you are focused solely on their project, and will give them less inclination to call you every day and make your life harder.

5) Switch The Project Manager On The Claim

Sometimes certain people just don’t mesh. It doesn’t say anything bad about either of them but they just do not get along, and working together is frustrating for both parties. While it should be a last resort option, switching the project manager on a claim might be the best solution. If the homeowner is mad, and the project manager is frustrated and all other options have been tried, it might be time to just make the switch; let someone knew come in, address the homeowners’ concerns and try and get the project off to a new, better start.